Low-latency ASR captures calls, meetings, or field recordings with speaker diarization, timestamps, and confidence scoring. PII redaction protects privacy. Models adapt to accents, domains, and noise. Streaming APIs feed live captions, agent assists, and post-call analytics. Leaders track accuracy and adoption while optimizing costs by channel, region, and workload type.

Intent detection, entity capture, and policy-aware flows resolve routine requests before agents. Escalations transfer context, summaries, and disposition codes. Integrations update CRM, ticketing, and payments. Design tools define prompts, fallback logic, and guardrails. Reporting surfaces containment, satisfaction, and deflection, enabling continuous improvement without degrading customer experience or brand tone.

Assistants capture actions, decisions, blockers, and owners from meetings. Summaries follow structured templates per team. Integrations create tasks, update backlogs, and email recaps. Policies manage recording consent, retention, and sharing. Searchable archives improve recall and onboarding while reducing manual note-taking, context loss, and post-meeting coordination overhead.

Neural MT translates chats, emails, documents, and captions across major languages with domain glossaries and style controls. Quality estimation flags uncertain outputs for human review. Workflows manage approvals, vendor handoffs, and terminology. Analytics track turnaround, cost, and reuse, improving global reach, compliance, and customer satisfaction consistently across markets.

High-fidelity TTS generates natural voices with prosody, SSML, and emotions. Brand voices are protected with consent, watermarking, and access policies. Use cases include training, accessibility, IVR prompts, and product narration. Dashboards monitor usage, costs, and quality feedback, ensuring scalable, compliant voice experiences across web, mobile, kiosks, and devices.

Post-call analytics classify intents, outcomes, and sentiment; surface coaching points; and detect risk phrases. Scorecards benchmark teams and scripts. Data pipelines power alerts and trending topics. Evidence exports support audits and training. Measurable gains: lower handle time, improved resolution, consistent compliance, and actionable insights for operations and product.