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Maintenance & Support

Keep your applications reliable, secure, and up to date. We provide proactive maintenance, performance tuning, bug fixing, security patching, enhancements, and 24/7 monitoring—so your systems stay fast, available, and aligned with evolving business needs without distracting internal teams.

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Proactive, Measurable & SLA-Driven Support

We combine observability, automation, incident response, and a structured change process. Clear SLAs and transparent reporting ensure predictable service quality, faster recovery, and continuous improvement across environments and releases.

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Application Maintenance (L2/L3)

We manage fixes, minor enhancements, performance improvements, and dependency upgrades for your applications. Through a structured backlog, release planning, regression testing, and impact analysis, we ensure reliable operations while gradually improving features. This gives you peace of mind that your software stays healthy and evolves smoothly without disrupting business workflows or customer experience.

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24/7 Monitoring & Incident Response

With round-the-clock monitoring of performance, uptime, error rates, and traffic behavior, issues are identified and mitigated quickly. Our structured incident response and on-call support minimize downtime while delivering full root-cause analyses. You get actionable insights to prevent repeat issues and restore services rapidly, even during peak usage or after-hours disruptions.

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Security Patching & Vulnerability Management

We proactively patch applications, libraries, servers, and containers to remove vulnerabilities before they become threats. Using scan reports, priority matrices, and rollback plans, we ensure patches align with business schedules and compliance rules. This protects your environment from evolving exploits while minimizing the operational risk of live system interference or downtime.

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Performance & Cost Optimization

We analyze performance baselines, code hotspots, resource utilization, and hosting metrics to identify areas for improvement. Optimized caching, database tuning, and load handling ensure better app responsiveness, while right-sizing and auto-scaling reduce infrastructure costs. You get systems that run faster under peak load while staying predictable and cost-efficient throughout the year.

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Release Management & DevOps Support

We streamline versioning, packaging, staging, and deployments using CI/CD pipelines and reliable rollbacks. This ensures frequent, safe, and traceable releases with minimal downtime. Our DevOps practices reduce human error, maintain quality standards across environments, and ensure every new code release follows a consistent and automated approach to production delivery.

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User Support & Knowledge Management

We provide multi-level support with SLAs, documentation, and self-help resources to ensure users resolve issues efficiently. Everything is logged, categorized, and measured for continual improvement. This improves satisfaction, reduces ticket volume, and feeds insights back into product and support teams to make systems easier to use over time.

Tech Stack For Maintenance & Support

Ecosystem Support
Monitoring
Ticketing/ITSM
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.NET Core

Production maintenance: patching, performance, dependency upgrades, incident response, and release automation with deep diagnostics. Stable, compliant runtimes integrated with identity, queues, and SQL Server.

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Why Choose Hyperbeen As Your Software Development Company?

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Powerful customization

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Project Completed

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Faster development

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Winning Award

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Benefits Of Maintenance & Support

How it helps your business succeed

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Higher Availability & Stability

With proactive maintenance, availability monitoring, and structured incident response, your apps stay online and stable. Issues are detected early, resolved fast, and tracked to prevent recurrence. This minimizes downtime, keeps user experience smooth, and maintains customer trust — while freeing internal teams from constant firefighting.

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Stronger Security Posture

Continuous patching, vulnerability scans, and configuration reviews guard your systems against attacks and compliance risks. Security is treated as a regular process, not a last-minute task. This reduces exposure windows, ensures safer user interactions, and provides audit trails that help build confidence with clients, stakeholders, and regulators.

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Predictable Operations & Costs

With clear SLAs, fixed support models, and ongoing optimizations, you get predictable delivery and predictable spending. Infrastructure costs are lowered using automation and performance insights. Operational surprises are minimized through tracking, reporting, and planned changes — helping leaders budget with confidence and make better decisions.

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Faster Issue Resolution

A combination of 24/7 monitoring, structured escalation paths, and standard runbooks ensures issues are resolved quickly and safely. Root causes are analyzed and fixed instead of just patched. System reliability improves with every release, while your team benefits from a continuously refined playbook for handling recurring or critical issues.

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Continuous Improvement

Using incident trends, feedback loops, and maintenance insights, we identify high-value areas for optimization. Enhancements are prioritized based on real usage patterns and ROI, ensuring each release makes your product stronger. Over time, this process transforms maintenance from a cost center into a strategic efficiency driver for growth.

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Focus on Core Roadmap

With operations, uptime, fixes, and security managed externally, your team is free to prioritize innovation, user experience, and product growth. Development cycles move faster without frequent production distractions. Long-term plans get more attention, leaving the routine but critical maintenance responsibilities in expert hands.

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Frequently asked
questions.

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It lets you generate the blog title,

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Do you support apps built by another vendor?

Yes—after a short transition and knowledge capture, we assume full maintenance with SLAs.

Contact Info

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