Deploy headend integrations, meter data management (MDM), interval reads, tamper alerts, and theft detection with anomaly models. Customer portals expose usage graphs, bill projections, and conservation tips. Utilities analyze peak loads, losses, and collections through dashboards. Bulk commands perform remote connect/disconnect, firmware updates, and load limiting under governed, auditable workflows.

OMS integrates trouble calls, IVR, social reports, and SCADA events to identify outages and probable fault locations. Crew apps provide work orders, switching steps, parts, and safety checks. Customers receive restoration ETAs. Post-mortems track SAIDI/SAIFI, feeder reliability, and vegetation or weather-driven patterns to harden networks and accelerate restorations.

Customer information systems manage contracts, tariffs, TOU, block slabs, subsidies, and arrears. Billing engines handle meter estimates, pro-rations, corrections, and payment plans. Omni-channel payments support cards, UPI, wallets, and kiosks. Collections workflows reduce aging through targeted nudges, disconnection rules, and installment options while maintaining regulatory compliance and data privacy.

Digitize asset registers, condition data, infrared/partial discharge logs, and maintenance histories. Predictive models surface failure risk for transformers, breakers, pumps, or PV inverters. Mobile inspections capture photos and tags. Spares planning and work orders reduce downtime and truck rolls. Leaders monitor MTBF/MTTR, backlog, and work completion SLAs in real time.

Portfolio dashboards for solar, wind, and storage track generation, curtailment, bids, schedules, and imbalance charges. Forecasting improves day-ahead nomination and dispatch. Energy trading integrations support bids, bilateral contracts, and settlement analytics. Compliance reports align with grid codes, REC tracking, and renewable obligations while optimizing revenue capture and balancing risk exposure.

Self-service portals let customers manage profiles, pay bills, raise service requests, track outages, and enroll in budget billing or green plans. Personalized messages recommend efficiency actions. Notifications cover due dates, disconnections, and high-usage flags. Accessibility, multilingual support, and responsive design ensure adoption across demographics and device types.