We build classifiers that detect intent, priority, topic, and sentiment for emails, chats, tickets, and reviews. Models segment issues, escalate high-risk items, and route work to the right teams or automations. Pipelines support zero-shot, fine-tuned, or rules-augmented approaches for accuracy, explainability, and rapid adaptation to evolving business taxonomies.

We extract people, organizations, amounts, dates, product codes, and domain-specific entities from contracts, forms, KYC, invoices, and logs. Combining NER, regex, and layout-aware parsing (OCR) yields structured records with confidence scores. Outputs integrate with CRMs, case systems, or data warehouses, enabling automation, analytics, and compliance checks at scale.

We design chatbots that answer with citations using Retrieval-Augmented Generation. Assistants search policies, SOPs, wikis, and tickets, then respond in brand voice across web, mobile, WhatsApp, and Slack. Function calling lets bots take actions—create cases, update orders, or schedule callbacks—with guardrails, approvals, and full audit trails for safety.

We build summarizers for calls, chats, meetings, documents, and research feeds. Outputs include bullet highlights, action items, sentiment, and risk notes customized for roles. Pipelines handle multilingual input, redaction, and domain prompts. Results publish to CRM notes, dashboards, or email digests, reducing reading time and improving follow-through.

We deploy multilingual embeddings and translation models for global operations. Solutions auto-detect language, normalize scripts, and maintain terminology glossaries. Chatbots switch languages mid-conversation, while classifiers and extractors remain consistent across locales. QA checks ensure tone, gender neutrality, and regulatory phrasing meet compliance and brand standards per market.

We implement offline test suites, golden datasets, prompt/version tracking, and production analytics. Hallucination checks, toxicity filters, redaction, and role-based access reduce risk. Feedback loops and A/B tests drive weekly gains. Dashboards reveal precision/recall, deflection rate, cost per resolution, and time saved to guide roadmap decisions.